Refund & Cancellation
Order Cancellation – www.leathertalks.com
You may cancel an order within 24 hours of placing it by writing to us at support@leathertalks.com. Once we receive your request, cancellation will be processed within 24 hours, and a confirmation email will be sent to you.
Note:
- If the order has not been packaged or shipped, we will cancel it and refund the full amount.
- If the order has already been processed or shipped, we regret that we will be unable to cancel it.
Refund Process After Cancellation
Once your return package is received and inspected:
- If approved, the refund will be processed accordingly.
- If not eligible, the product will be returned to you on a to-pay basis.
⏳ All return requests are resolved within 10 days from the date of receiving the package.
✅Refunds will be reflected in your account within 5 to 7 working days from the date of approval.
Modes of Refund
- Cash Payments: Refunded via cheque.
- Credit/Debit Card or Net Banking: Refunded directly to the original payment method.
Returns & Exchange Policy
Domestic Orders (Within India)
- Returns or exchanges are accepted within 2–3 days of purchase.
- The product must be in original condition with all tags, packaging, and labels intact.
- Returns are not accepted for:
- Customized products
- Products damaged due to misuse, water, solvents, or regular wear and tear
- Cosmetic issues like minor leather scratches
⚠️ Customized products are non-returnable, non-exchangeable, and non-refundable.
If You Don’t Like the Product
- We offer a pickup service if you're unsatisfied.
- Upon receiving and verifying the product, we will initiate a refund.
- A one-time shipping charge will be deducted from the refund amount.
Product Defects or Disputes
- If the defect is due to our error, we will:
- Arrange free return pickup
- Offer full refund or replacement based on your choice
Exchange or Refund Options
- Exchange for another Leather Talks product of equal value
- Opt for a 100% refund, excluding return shipping costs (if handled by us)
Returns Procedure
If you wish to return all or part of your order:
- Notify us within 2 working days of receiving the product.
- Reach out via:
- WhatsApp: +91-8697737694
- Call: +91-8697326921 / +91-6292198940 (10:00 AM – 7:00 PM, Monday to Saturday)
- Email: support@leathertalks.com
- Once validated, we will:
- Email you a Return Authorization
- Share pickup instructions or a return shipping label
🕒 The return package must reach us within 15 days from the date of authorization.
Return Methods
1. Self-Courier:
Ship the product to:
Name: Mr. Biswajit Debnath
Address: 20A Gope Lane, Kolkata – 700014
Contact No: +91 80133 72155
(We will email you the full address label during return authorization.)
2. Doorstep Pickup:
Inform us and we will arrange for a pickup via our authorized logistics partner. Ensure the product is securely packed with all necessary documentation and the provided return label.
International Orders
- Once dispatched, international orders cannot be cancelled or refunded.
- Customized products are strictly non-cancellable, non-refundable, and non-exchangeable.
- Prior to dispatch, customers may:
- Cancel the order
- Modify the product
- Change personalization details
(by contacting us promptly)