Refund & Cancellation

Order Cancellation – www.leathertalks.com

You may cancel an order within 24 hours of placing it by writing to us at support@leathertalks.com. Once we receive your request, cancellation will be processed within 24 hours, and a confirmation email will be sent to you.

Note:

• If the order has not been packaged or shipped, we will cancel it and refund the full amount.
• If the order has already been processed or shipped, we regret that we will be unable to cancel it.

Refund Process After Cancellation

Once your return package is received and inspected:

• If approved, the refund will be processed accordingly.
• If not eligible, the product will be returned to you on a to-pay basis.

⏳ All return requests are resolved within 10 days from the date of receiving the package.

✅Refunds will be reflected in your account within 5 to 7 working days from the date of approval.

Modes of Refund

• Cash Payments: Refunded via cheque.
• Credit/Debit Card or Net Banking: Refunded directly to the original payment method.

Returns & Exchange Policy

Domestic Orders (Within India)

• Returns or exchanges are accepted within 2–3 days of purchase.
• The product must be in original condition with all tags, packaging, and labels intact.
• Returns are not accepted for:
• Customized products
• Products damaged due to misuse, water, solvents, or regular wear and tear
• Cosmetic issues like minor leather scratches

⚠️ Customized products are non-returnable, non-exchangeable, and non-refundable.

If You Don’t Like the Product

• We offer a pickup service if you're unsatisfied.
• Upon receiving and verifying the product, we will initiate a refund.
• A one-time shipping charge will be deducted from the refund amount.

Product Defects or Disputes

• If the defect is due to our error, we will:
• Arrange free return pickup
• Offer full refund or replacement based on your choice

Exchange or Refund Options

• Exchange for another Leather Talks product of equal value
• Opt for a 100% refund, excluding return shipping costs (if handled by us)

Returns Procedure

If you wish to return all or part of your order:

1. Notify us within 2 working days of receiving the product.
2. Reach out via:
• WhatsApp: +91-8697737694
• Call: +91-8697326921 / +91-6292198940 (10:00 AM – 7:00 PM, Monday to Saturday)
• Email: support@leathertalks.com
3. Once validated, we will:
• Email you a Return Authorization
• Share pickup instructions or a return shipping label

🕒 The return package must reach us within 15 days from the date of authorization.

Return Methods

1. Self-Courier:

Ship the product to:

Name: Mr. Biswajit Debnath
Address: 20A Gope Lane, Kolkata – 700014
Contact No: +91 80133 72155

(We will email you the full address label during return authorization.)

2. Doorstep Pickup:

Inform us and we will arrange for a pickup via our authorized logistics partner. Ensure the product is securely packed with all necessary documentation and the provided return label.

International Orders

• Once dispatched, international orders cannot be cancelled or refunded.
• Customized products are strictly non-cancellable, non-refundable, and non-exchangeable.
• Prior to dispatch, customers may:
• Cancel the order
• Modify the product
• Change personalization details
  (by contacting us promptly)