Returns & Exchange Policy

• Once an international order has been dispatched, it cannot be cancelled, returned, or refunded.
• All customized or personalized products are non-cancellable, non-exchangeable, and non-refundable under any circumstances.
• Before dispatch, customers may request to cancel the order, change the product, or modify the personalization by informing us promptly.

• Products can be returned or exchanged within 5 days from the date of delivery.
• The product must be unused and returned in its original condition, along with all original tags, packaging, accessories, invoices, and price labels.
• Returns or exchanges will not be accepted for products damaged due to misuse, negligence, exposure to water or solvents, normal wear and tear, or cosmetic damage such as scratches on the leather.
• All customized or personalized products are non-returnable, non-exchangeable, and non-refundable.

• Once we receive the returned product and it successfully passes our quality inspection, your exchange request will be processed.
• The replacement product will be dispatched within 5 to 7 business days.
• Delivery of the exchanged product will normally be completed within 7 business days from the date of dispatch, depending on your location.

If, after receiving your order, you decide that you do not like the product, we are happy to assist with a return or exchange.

If you receive a defective product or an incorrect item due to an error on our part:

• We will arrange a free return pickup.
• No pickup or shipping charges will be deducted.
• You may choose either:
  • A full refund, or
  • A replacement product.

• Refunds will be initiated only after the returned product is received and passes our quality inspection.
• Refunds will be processed using the original payment method wherever possible.
• Applicable pickup or shipping charges (if any) will be deducted only in cases where the return is due to customer preference and not because of a product defect or our error.

If you wish to return all or part of your order:

Please notify us within 5 working days of receiving your package.

Once your request is approved, we will:

The returned product must reach us within 15 days from the date of Return Authorization.

1. Self-Courier to Leather Talks Factory

(The complete shipping label and instructions will be shared after your return request is approved.)

2. Doorstep Pickup

If pickup service is available in your location, we will arrange collection through our authorized logistics partner.

Please ensure:

• The product is securely packed.
• All original packaging, tags, and accessories are included.
• The package is sealed properly.
• The shipping label and required documentation are attached before handing it over to the courier partner.