Returns & Exchange Policy
International Orders
- For international orders, once the product has been dispatched, it is not possible to cancel or refund the order.
- Customized products cannot be cancelled, exchanged, or refunded under any circumstances.
- Before dispatch, customers may cancel the order, change the product, or modify the personalization, by notifying us promptly.
Returns & Exchanges – Domestic Orders
- Goods can be exchanged or returned within 2 to 3 days from the date of purchase.
- The product must be returned in its original condition, with all tags, packaging, and price labels intact.
- Returns and exchanges do not cover damage caused by misuse, neglect, water, solvents, regular wear and tear, or purely cosmetic damage such as scratched leather.
⚠️ All customized products are non-returnable, non-exchangeable, and non-refundable.
Exchange Time Frame: Once we receive the returned product, we will process your exchange request. The replacement product will be delivered within 5 to 7 business days after the return is received and verified.
Delivery of Exchange Product: After we receive your returned item and complete the quality check process, the replacement will be shipped. Delivery of the exchanged product will be completed within 7 days from processing.
If You Don’t Like the Product (Domestic Orders Only)
- If, after receiving the product, you decide you don’t like it, we will arrange to pick it up.
· Once we receive and verify the product's condition, we will initiate your refund.
· Although we offer free delivery, in this case, we will deduct one-time shipping charges from the refund amount.
Product Disputes or Defects
· If there is any dispute or defect in the product due to our error, we will arrange for a free return pickup and provide a full refund or replacement, as per your preference.
In Case of an Exchange or Refund
- You may choose any other Leather Talks product of equal value.
- Alternatively, opt for a 100% money-back refund, excluding shipping charges, if the return shipping is handled by us.
Returns Procedure
If you wish to return all or part of your order:
- Notify us within 2 working days of receiving your package.
- You may:
- WhatsApp us at +91-8697737694
- Call Customer Support at +91-8697326921 / +91-6292198940 (10:00 AM – 7:00 PM, Monday to Saturday)
- Email us at support@leathertalks.com
- Upon validating your request, we will:
- Email you a Return Authorization
- Provide pickup instructions OR
- Send a return shipping label for you to self-courier the product
The return package must reach us within 15 days from the date of return authorization.
Return Methods
You can return the product in either of the following ways:
Courier to Leather Talks Factory:
Name: Mr. Biswajit Debnath
Address: 20A Gope Lane, Kolkata – 700014
Contact No: +91 80133 72155
(We will email you the full address label at the time of authorizing your return.)
Doorstep Pickup:
Inform us, and we will arrange for the product to be picked up from your location via our authorized logistics partner.
Ensure the package is sealed and ready with the correct label and documentation.